Last Updated: May 28, 2023
Thank you for shopping at Awamishop.com (the “Website”). We strive to provide you with a seamless and satisfying shopping experience. However, we understand that there may be instances where you may need to request a refund or return an item. This Refund & Return Policy outlines the procedures and guidelines for refunds and returns on our Website. By making a purchase and using our services, you agree to the terms outlined in this policy.
- Refund Eligibility
1.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within [number of days] days of receiving the order. We will assess the situation and, if deemed eligible, provide you with a refund or replacement.
1.2 Incorrect Items: If you receive an incorrect item that differs from what you ordered, please notify our customer support within [number of days] days of receiving the order. We will arrange for the correct item to be shipped to you, or provide a refund if necessary.
- Return Eligibility
2.1 Change of Mind: If you change your mind about a purchase, we accept returns within [number of days] days of receiving the order. The item must be unused, in its original packaging, and in the same condition as when you received it. Please note that return shipping costs will be your responsibility.
2.2 Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons, such as personal care products, perishable goods, and intimate apparel. Please check the product description or contact our customer support for clarification before making a purchase.
- Return Process
3.1 Initiate the Return: To initiate a return, please contact our customer support within the specified return period, providing your order details and the reason for the return. Our customer support team will guide you through the process and provide you with a return authorization, if applicable.
3.2 Packaging and Shipping: Pack the item securely in its original packaging, including all accessories and documentation. Affix the return label provided by our customer support, or use a reputable shipping service to return the item to our specified address. We recommend using a trackable shipping method to ensure the safe return of the item.
3.3 Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process the refund using the original payment method. Please note that it may take a few business days for the refund to appear in your account.
We currently do not offer direct exchanges for items. If you wish to exchange an item for a different size, color, or variant, please follow the return process mentioned above and place a new order for the desired item on our Website.
- Exceptions and Additional Information
5.1 Sale Items: Sale items may have different return and refund policies. Please check the product description or contact our customer support for specific information regarding sale item returns.
5.2 Warranty Claims: If you believe an item is faulty or covered under a manufacturer’s warranty, please contact our customer support. We will guide you through the appropriate steps to resolve the issue in accordance with the manufacturer’s warranty policy.
- Contact Us
If you have any questions, concerns, or requests regarding our Refund & Return Policy or need assistance with a refund or return, please contact our customer support at:
Please note that this refund and return policy applies to Awamishop.com only and may not cover any external sellers or marketplaces accessed through our Website.