Return and Refund Policy
Last updated: 24-Jan-2024
Thank you for shopping at awamishop.com. We appreciate the trust you have placed in us and want to ensure you are satisfied with your purchase.
Returns
If you are not entirely satisfied with your purchase, we’re here to help. Please review our guidelines for returns:
Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Items that do not meet these criteria will not be considered for return.
Timeframe:
You have 30 calendar days to initiate a return from the date you received it.
Process:
To initiate a return, please contact our customer service team at [email@example.com] or through our [Contact Us] page.
Include your order number, a description of the item(s) you want to return, and the reason for the return.
Our team will provide you with a return authorization and further instructions.
Shipping:
Customers are responsible for return shipping costs.
Original shipping costs are non-refundable.
Refunds
Upon receiving your return and inspecting the item(s), we will process your refund. Please allow 7 days from the receipt of your item to process your return.
Refund Method:
Refunds will be issued to the original payment method used for the purchase.
Partial Refunds:
In certain situations, only partial refunds may be granted (if applicable). This includes items with obvious signs of use or any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@awamishop.com
Exchanges
We do not currently offer exchanges. If you need a different item, simply follow the return process and place a new order.
Contact Us
If you have any questions about our return and refund policy, please contact us at [email@example.com] or through our Contact Us page.
Make sure to replace the placeholder information (such as [Your Company Name], [email@example.com], [X], [Date], etc.) with your specific details. Additionally, consider having your legal team review the policy to ensure it complies with relevant laws and regulations.