Customer Service Policy

Effective Date: 26-09-2025
Website: www.awamishop.com
Contact Email: support@awamishop.com
Contact Numbers (WhatsApp & Call): +92 300 9511039, +92 300 8677750, +92 333 7397717
Business Address: Teacher Society, Johar Town, Lahore – 54600, Pakistan

At Awamishop, customer satisfaction is at the heart of our business. We are committed to providing friendly, responsive, and reliable service to every customer. This Customer Service Policy explains how we support you before, during, and after your purchase.

1. Customer Support Channels

You can reach us easily through the following channels:

  • WhatsApp – For quick inquiries and order updates.
  • Live Calls – Speak directly with our support team.
  • Email – For detailed concerns or formal requests (support@awamishop.com).

2. Service Hours

  • Monday – Saturday: 9:00 AM to 9:00 PM
  • Sunday/Public Holidays: Limited support available via WhatsApp.

3. Response Time

  • WhatsApp & Call Support: Immediate to 2 hours (within service hours).
  • Email Support: Within 24 hours.
  • Complaint Resolution: 2–3 business days depending on the nature of the issue.

4. Customer Care Commitments

We promise to:

  • Treat every customer with respect, fairness, and professionalism.
  • Provide clear and accurate information about products, pricing, and policies.
  • Keep your personal data safe and confidential (as per our Privacy Policy).
  • Handle complaints and issues with transparency and urgency.

5. Feedback & Complaints

  • Customers are encouraged to share feedback to help us improve.
  • Complaints can be submitted via WhatsApp, email, or phone.
  • All complaints will be acknowledged, investigated, and resolved as quickly as possible.

6. Continuous Improvement

Awamishop is committed to regularly training its team and improving processes to ensure the highest level of customer satisfaction.

7. Contact Us

For assistance, please reach out to our customer service team:

📧 Email: support@awamishop.com
📞 Phone/WhatsApp: +92 300 9511039, +92 300 8677750, +92 333 7397717
🏢 Address: Teacher Society, Johar Town, Lahore – 54600, Pakistan

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