Effective Date: 26-09-2025
Website: www.awamishop.com
Contact Email: support@awamishop.com
Contact Numbers (WhatsApp & Call): +92 300 9511039, +92 300 8677750, +92 333 7397717
Business Address: House No. 3, Ground Floor, Block B, Al Kabir Town, Raiwind Road, Lahore, Punjab, Pakistan, 54000

At Awamishop, we value your trust and want you to be completely satisfied with your purchase. This Refund & Return Policy explains when and how you can return products and request a refund.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product delivered is damaged, defective, or incorrect.
  • You notify us within 3 days of receiving the order.
  • The product is unused, unopened, and in its original packaging.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used medicines/products.
  • Items without original packaging or labels.
  • Products purchased on sale or under special promotions (unless defective).

3. Return Process

  • To initiate a return, contact us via WhatsApp, phone call, or email with your order details and reason for return.
  • Our team may request photos or videos of the product for verification.
  • Once approved, you will be guided on how to send the product back.

4. Shipping Costs for Returns

  • If the return is due to our mistake (wrong, defective, or damaged item), Awamishop will cover the return shipping cost and arrange replacement or refund.
  • If the return is due to a change of mind or customer error, the customer will bear the Rs. 300 return shipping charge.

5. Refunds

  • Refunds (if applicable) will be processed within 7–10 business days after receiving and inspecting the returned item.
  • Refunds will be issued via the original payment method or store credit (as agreed).
  • Shipping charges (Rs. 300) are non-refundable, except in cases where Awamishop is at fault.

6. Exchanges

  • If you prefer an exchange instead of a refund, we will send you the replacement product once the returned item is received and verified.
  • Exchange shipping costs will follow the same rules as above.

7. Contact Us

For returns, refunds, or complaints, please reach out to us:

📧 Email: support@awamishop.com
📞 Phone/WhatsApp: +92 300 9511039, +92 300 8677750, +92 333 7397717
🏢 Address: House No. 3, Ground Floor, Block B, Al Kabir Town, Raiwind Road, Lahore, Punjab, Pakistan, 54000